Call centre jobs outsourced to India by AvivaOn 18 Feb 2003 in Personnel Today Previous Article Next Article Insuranceprovider Aviva is moving up to 1,000 call centre jobs to India in a bid to cutcosts and improve its 24-hour service.JohnAinley, HR director at Norwich Union Insurance, one of Aviva’s UK tradingcompanies, told Personnel Today that many late night shifts are unpopular withUK workers, and moving some of the call centre function to a differenttime-zone will allow for a comprehensive round-the-clock service.Ainsleyis hopeful of avoiding any compulsory redundancies through natural turnover andinternal staff transfers in the UK.Thecompany’s values will be retained through training, and already many staff havevolunteered to help with this process.Ainleysaid Aviva spent three months preparing for the announcement, and managed tomaintain morale through effective communications.Researchby Mintel estimates that the number of large-scale call centres in the UK isset to fall this year from 3,100 to 2,600. Comments are closed. Related posts:No related photos.
Munster have the chance to go second in the Pro 12 table this evening. Nenaghs Donnacha Ryan, Keith Earls, and Conor Murray are all in Anthony Foley’s side for their trip to Edinburgh at 5.15. The Northern team led 18 to 3 at half time and after a tough encounter were defeated in the end on a 47 points to 10 scorelineCashel were up against Queens at Spafield. Cashel led by 13 points to 7 at half time but Queens have responded and got a try at the death to run out 26 to 23 winners.